Al Ain

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Emergency Services

Sections

1. General Emergency Number

  • 999: This is the central emergency number in the UAE for police, medical, and fire emergencies. It is available 24/7 and can be used for all types of emergencies. Operators are multilingual and can assist in English, Arabic, and other languages.

2. Medical Emergencies

Emergency Medical Services (EMS)

  • Ambulance Services: Ambulances in Al Ain are operated by the Abu Dhabi Police and SEHA (Abu Dhabi Health Services Company). They are equipped with advanced medical equipment and trained paramedics.
  • Emergency Contact Number: Dial 998 or 999 for an ambulance.
  • Cost: Ambulance services are generally free for residents and visitors in life-threatening situations. However, hospital treatment costs may apply depending on your insurance coverage or residency status.

Hospitals with Emergency Departments in Al Ain

  1. Tawam Hospital

    • Location: Tawam, Al Ain
    • Contact: +971 3 767 7444
    • Notes: A government hospital with a 24/7 emergency department. It is part of SEHA and offers high-quality care.

  2. Al Ain Hospital

    • Location: Khalifa Bin Zayed Street, Al Ain
    • Contact: +971 3 763 5888
    • Notes: Another SEHA-operated hospital with a 24/7 emergency department.

  3. Mediclinic Al Ain

    • Location: Al Jimi, Al Ain
    • Contact: +971 3 766 7666
    • Notes: A private hospital with emergency services. Costs may apply for uninsured patients.

Procedure for Medical Emergencies

  1. Call 998 or 999 and provide the following:
    • Your location (use landmarks if unsure of the address).
    • The nature of the emergency (e.g., accident, heart attack).
    • The number of people involved.
  2. Follow the dispatcher’s instructions and stay on the line until help arrives.
  3. If you can, bring your Emirates ID or passport to the hospital for identification and insurance purposes.

Cultural Considerations

  • Modesty is important in the UAE. If you are assisting someone, ensure their privacy and dignity are respected.
  • Gender segregation is observed in some cases, so female patients may be attended to by female medical staff when possible.

3. Police Assistance

Al Ain Police Services

  • Emergency Contact Number: Dial 999 for immediate police assistance.
  • Non-Emergency Contact Number: Dial 901 for non-urgent inquiries or services.
  • Services Provided:
    • Reporting crimes or suspicious activities.
    • Assistance in traffic accidents.
    • Lost and found services.
    • General public safety concerns.

Procedure for Police Assistance

  1. Call 999 and provide:
    • Your location.
    • A clear description of the situation.
    • Any relevant details (e.g., vehicle license plate in case of a traffic incident).
  2. Follow the instructions provided by the operator.
  3. Police officers in Al Ain are professional and approachable. They are trained to handle situations with sensitivity and efficiency.

Cultural Considerations

  • Always remain respectful and cooperative when dealing with the police.
  • Avoid raising your voice or making gestures that could be misinterpreted as aggressive.
  • Public displays of anger or frustration are frowned upon and may escalate the situation.

4. Fire Services

Civil Defence (Fire Department)

  • Emergency Contact Number: Dial 997 for fire emergencies.
  • Services Provided:
    • Firefighting and rescue operations.
    • Assistance during building collapses or hazardous material incidents.
    • Fire safety inspections and awareness programs.

Procedure for Fire Emergencies

  1. Call 997 and provide:
    • Your location (building name, street, or nearby landmarks).
    • The nature of the fire (e.g., residential, vehicle, industrial).
    • Any immediate dangers (e.g., trapped individuals, gas leaks).
  2. Evacuate the area if it is safe to do so and follow the instructions of the fire department upon their arrival.

Cultural Considerations

  • Fire safety is taken very seriously in the UAE. Ensure your residence or workplace complies with fire safety regulations (e.g., functioning fire alarms and extinguishers).
  • Avoid obstructing emergency responders or taking photos/videos of the incident, as this is considered disrespectful.

5. Other Emergency Support Services

Electricity and Water Emergencies

  • Abu Dhabi Distribution Company (ADDC): For power outages or water supply issues.
    • Contact: 800 2332 (24/7 hotline).

Poison Control

  • Contact: 800 424 (Toll-free number for the UAE Poison Control Center).
  • Services: Assistance with poisoning incidents, including chemical, food, or medication-related cases.

Mental Health Support

  • Estijaba Helpline: 800 1717 (24/7 mental health support provided by SEHA).
  • Services: Confidential support for mental health crises or emotional distress.

Roadside Assistance

  • Abu Dhabi Police Roadside Assistance: Dial 999 for emergencies like vehicle breakdowns or accidents.
  • Private Services: Many insurance companies and private providers offer roadside assistance. Check your policy for details.

6. Key Cultural and Practical Considerations

  1. Language: While Arabic is the official language, most emergency responders speak English. If you do not speak either language, try to find someone nearby who can assist with translation.
  2. Identification: Always carry your Emirates ID (for residents) or passport (for visitors), as it may be required during emergencies.
  3. Respect for Authority: Emergency personnel are highly respected in the UAE. Always follow their instructions without argument.
  4. Modesty and Privacy: Be mindful of cultural norms, especially when assisting individuals of the opposite gender.
  5. Traffic Laws: If you are involved in a traffic accident, do not move your vehicle until the police arrive, unless instructed otherwise.

7. Summary of Emergency Numbers in Al Ain

| Service | Number | |---------------------------|------------| | General Emergency | 999 | | Ambulance | 998 | | Fire Department | 997 | | Non-Emergency Police | 901 | | Electricity/Water Issues | 800 2332 | | Poison Control | 800 424 | | Mental Health Support | 800 1717 |

By familiarizing yourself with these emergency services and procedures, you can ensure a swift and effective response in case of any emergency in Al Ain. Always remain calm and provide clear information to responders to help them assist you efficiently.