Al Ain

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Taxis

Sections

1. Availability of Taxis in Al Ain

  • Types of Taxis:

    • Standard Taxis: Operated by TransAD (now known as Integrated Transport Centre or ITC), these are the most common taxis in Al Ain. They are silver with a yellow roof.
    • Airport Taxis: Larger vehicles available at Al Ain International Airport, designed to accommodate more luggage.
    • Pink Taxis: These are exclusively for women and families, driven by female drivers. They are easily identifiable by their pink roof.

  • Where to Find Taxis:

    • Taxis are widely available in Al Ain and can be hailed on the street, especially in busy areas like malls, hospitals, and tourist attractions.
    • Taxi stands are located at key locations such as Al Ain Mall, Al Jimi Mall, and Al Ain Zoo.
    • Taxis are also available at Al Ain International Airport and major hotels.

  • Peak Hours: Taxis are generally available throughout the day, but during peak hours (early morning, late evening, or weekends), you may experience slight delays in finding one.

2. Costs of Taxis in Al Ain

  • Base Fare:

    • The starting fare for a standard taxi is AED 4 during the day (6:00 AM to 10:00 PM) and AED 5 at night (10:00 PM to 6:00 AM).
    • For taxis booked via phone or app, the starting fare is AED 8 during the day and AED 9 at night.

  • Per Kilometer Rate:

    • The cost per kilometer is AED 1.82.

  • Minimum Fare:

    • The minimum fare for any trip is AED 12.

  • Airport Taxis:

    • Airport taxis have a higher starting fare, typically around AED 20, and the per-kilometer rate is slightly higher than standard taxis.

  • Waiting Charges:

    • If the taxi is stationary or in slow-moving traffic, waiting charges apply at a rate of AED 0.50 per minute.

  • Toll Charges:

    • There are no toll gates in Al Ain, so you won’t incur additional toll fees.

3. Booking Procedures

  • Hailing a Taxi:

    • You can hail a taxi directly from the street by waving your hand. Taxis with a green light on the roof are available for hire.

  • Booking by Phone:

    • You can book a taxi by calling the TransAD/ITC Call Center at 600 535353. This is a reliable option if you are in a less busy area or need a taxi at a specific time.

  • Booking via App:

    • The Abu Dhabi Taxi App (available on iOS and Android) allows you to book a taxi in Al Ain. The app provides real-time tracking, fare estimates, and driver details.

  • Hotel Concierge:

    • If you are staying at a hotel, the concierge can arrange a taxi for you.

4. Payment Methods

  • Cash:

    • Cash is the most common and widely accepted payment method for taxis in Al Ain. Make sure to carry small denominations of AED for convenience.

  • Card Payments:

    • Most taxis in Al Ain are equipped with POS machines, allowing you to pay by credit or debit card. However, it’s a good idea to confirm with the driver before starting your trip.

  • Mobile Payments:

    • Some taxis accept mobile payment options like Apple Pay or Samsung Pay, but this is not yet universal.

  • Tipping:

    • Tipping is not mandatory but is appreciated. A small tip of AED 5-10 is customary if the driver provides good service.

5. Cultural Considerations

  • Respect for Women:

    • If you are a woman traveling alone, you may feel more comfortable using a pink taxi. Male drivers are respectful, but it is culturally appropriate to sit in the back seat rather than the front.

  • Politeness:

    • Greet the driver with a polite “Salam Alaikum” (peace be upon you) or simply say “hello.” Drivers are generally friendly and helpful.

  • Dress Code:

    • While there is no strict dress code for passengers, it is advisable to dress modestly in public spaces, including taxis, as a sign of respect for local customs.

  • Language:

    • Most taxi drivers in Al Ain speak basic English, but some may primarily speak Arabic, Hindi, or Urdu. It’s helpful to have your destination written down or use Google Maps to show the driver.

  • Behavior:

    • Eating, drinking, or smoking in the taxi is not allowed. Always ask the driver if you need to make a stop or change your route.

6. Tips for Using Taxis in Al Ain

  • Know Your Destination:

    • Have the name and location of your destination ready. If possible, use landmarks or Google Maps to help the driver.

  • Carry Small Change:

    • Drivers may not always have change for large bills, so carrying small denominations of AED is helpful.

  • Use the App for Convenience:

    • The Abu Dhabi Taxi App is a great way to avoid miscommunication and ensure a taxi arrives at your exact location.

  • Avoid Overcharging:

    • Taxis in Al Ain are metered, so ensure the driver starts the meter at the beginning of the trip. If you suspect overcharging, you can report the incident to the ITC Call Center at 600 535353.

  • Plan for Remote Areas:

    • If you are traveling to a remote area, such as the desert or a less populated part of Al Ain, arrange for a return taxi in advance, as finding one in such areas can be challenging.

  • Safety:

    • Taxis in Al Ain are regulated and safe. However, always ensure you use official taxis with the ITC logo and a meter.

7. Key Contact Information

  • TransAD/ITC Call Center: 600 535353
  • Abu Dhabi Taxi App: Available on iOS and Android
  • Emergency Services: Dial 999 for police assistance in case of an emergency.

By following these guidelines, you can navigate Al Ain’s taxi system with ease and confidence. Enjoy your time in this charming city!