Fujairah

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Comprehensive Guide to Utilities in Fujairah, United Arab Emirates

Fujairah, one of the seven emirates of the UAE, is known for its scenic beauty, relaxed lifestyle, and growing infrastructure. For residents and newcomers, understanding the utilities system is essential for a smooth transition. Below is a detailed guide to utilities in Fujairah, covering electricity, water, gas, internet, and other essential services.

1. Electricity and Water

Service Provider

  • The Federal Electricity and Water Authority (FEWA) is the primary provider of electricity and water services in Fujairah. FEWA is a government entity responsible for supplying these utilities to the northern emirates, including Fujairah.

Costs

  • Electricity:
    • Residential electricity rates are based on consumption and are charged per kilowatt-hour (kWh).
    • Rates for expatriates are typically higher than for UAE nationals.
    • Approximate rates: AED 0.30–0.45 per kWh (subject to change based on government policies and consumption tiers).
  • Water:
    • Water is also billed based on consumption, with rates around AED 0.30–0.40 per gallon.
    • Desalinated water is the primary source, so conservation is encouraged.

Connection Procedures

  1. Documents Required:
    • Passport copy
    • Emirates ID
    • Tenancy contract (Ejari)
    • Title deed (if you own the property)
  2. Application Process:
    • Visit a FEWA customer service center or apply online through the FEWA website.
    • Pay a refundable security deposit:
      • Electricity: AED 2,000–5,000 (depending on property size)
      • Water: AED 1,000–2,000
    • Connection is typically activated within 1–3 business days.

Payment Methods

  • Online via the FEWA website or mobile app.
  • At FEWA customer service centers.
  • Through kiosks, banks, or exchange houses.
  • Auto-debit or standing instructions from your bank account.

Local Considerations

  • Electricity and water bills are combined into a single monthly bill.
  • Be mindful of high electricity usage during summer due to air conditioning.
  • Water conservation is culturally and environmentally significant in the UAE.

2. Gas

Service Providers

  • Unlike Dubai or Abu Dhabi, Fujairah does not have a centralized piped gas system for residential use. Instead, residents rely on LPG (liquefied petroleum gas) cylinders for cooking and heating.
  • Major suppliers include:
    • Emirates Gas
    • Lootah Gas
    • Local distributors

Costs

  • The cost of LPG cylinders varies depending on size and supplier. A standard 11 kg cylinder costs approximately AED 60–80, while larger cylinders (22 kg) cost AED 120–150.

Connection Procedures

  1. Contact a local distributor or supplier.
  2. Provide your address and contact details.
  3. Arrange for delivery and installation (usually done by the supplier).

Payment Methods

  • Cash on delivery is the most common method.
  • Some suppliers accept card payments or online transfers.

Local Considerations

  • Always ensure that the gas cylinder is installed by a professional to avoid safety hazards.
  • Regularly check for leaks and maintain proper ventilation in the kitchen.

3. Internet, TV, and Landline

Service Providers

  • The two main telecom providers in Fujairah are:
    • Etisalat
    • du
  • Both companies offer bundled packages for internet, TV, and landline services.

Costs

  • Internet packages start at AED 250–300 per month for basic plans (100 Mbps).
  • Premium packages with higher speeds and additional TV channels can cost AED 500–1,000 per month.
  • Installation fees may apply (around AED 100–200).

Connection Procedures

  1. Visit the nearest Etisalat or du service center or apply online.
  2. Provide the following documents:
    • Passport copy
    • Emirates ID
    • Tenancy contract or title deed
  3. Choose a package and schedule installation (usually completed within 2–3 days).

Payment Methods

  • Online via the provider’s website or app.
  • At service centers or kiosks.
  • Auto-debit from your bank account.

Local Considerations

  • Internet speeds are generally high, but prices are higher compared to many other countries.
  • Censorship laws apply to internet content, so some websites and services may be restricted.

4. Waste Management

Service Provider

  • Waste collection and management in Fujairah are handled by the Fujairah Municipality.

Costs

  • Waste management fees are typically included in your municipality fees, which are part of your tenancy contract or property ownership costs.

Local Considerations

  • Recycling initiatives are growing, but they are not as widespread as in some other countries. Look for designated recycling bins in residential areas or malls.

5. Air Conditioning

Service Provider

  • Air conditioning is usually integrated into the building’s infrastructure. In most cases, it is powered by electricity and billed as part of your FEWA bill.

Costs

  • Air conditioning can account for a significant portion of your electricity bill, especially during the summer months (May–September).

Local Considerations

  • Ensure your AC units are regularly serviced to maintain efficiency and reduce costs.

6. Mobile Services

Service Providers

  • Etisalat and du are the two main providers for mobile services.

Costs

  • Prepaid plans start at AED 50–100 per month.
  • Postpaid plans with data and call bundles range from AED 150–500 per month.

Connection Procedures

  1. Visit a service center with your Emirates ID.
  2. Choose a prepaid or postpaid plan.
  3. SIM cards are activated immediately upon purchase.

Local Considerations

  • UAE residents must register their SIM cards with their Emirates ID.
  • International calling rates can be high; consider using VoIP apps like Botim (approved in the UAE).

7. Payment Methods for All Utilities

  • Online: Most providers have user-friendly websites and mobile apps for bill payments.
  • Kiosks: Payment kiosks are available in malls, supermarkets, and other public areas.
  • Banks: Payments can be made through online banking, ATMs, or in-person at bank branches.
  • Auto-Pay: Setting up auto-debit ensures you never miss a payment.

Tips for Residents and Newcomers

  1. Budgeting: Utilities can be expensive, especially during the summer. Monitor your consumption to avoid high bills.
  2. Conservation: Adopt energy-saving practices, such as using LED lights and setting the AC to 24°C.
  3. Cultural Awareness: The UAE places a strong emphasis on sustainability and water conservation. Be mindful of your usage.
  4. Customer Support: FEWA, Etisalat, and du have 24/7 customer support lines for assistance with billing or technical issues.

By understanding the utility systems in Fujairah, you can ensure a smooth and hassle-free experience as a resident. Always keep your documents handy, stay updated on rates and policies, and practice conservation to align with local values.