Sharjah

🚨

Emergency Communication

Sections

Emergency Communication in Sharjah, United Arab Emirates

Sharjah, one of the seven emirates of the United Arab Emirates (UAE), has a well-organized and efficient emergency communication system. Whether you are a resident, visitor, or immigrant, it is essential to familiarize yourself with the emergency services available in Sharjah to ensure your safety and well-being. Below is a comprehensive guide to emergency communication in Sharjah:

1. Emergency Contact Numbers

Sharjah uses a centralized emergency response system, and the following are the key emergency contact numbers you should know:

  • Police (General Emergencies): 999
    For reporting crimes, accidents, or any situation requiring immediate police assistance.

  • Ambulance/Medical Emergencies: 998
    For medical emergencies requiring immediate attention or ambulance services.

  • Fire Department (Civil Defence): 997
    For fire-related emergencies or rescue operations.

  • Electricity and Water Emergencies (SEWA): 991
    For issues related to electricity or water supply managed by the Sharjah Electricity and Water Authority.

  • Coast Guard: 996
    For emergencies at sea or along the coastline.

  • Traffic Accidents (Non-Emergency): 901
    For reporting minor traffic accidents or non-urgent police matters.

  • Sharjah Municipality Hotline: 993
    For public health, sanitation, or municipal-related emergencies.

Important Note: All emergency numbers in the UAE are toll-free and available 24/7.

2. Communication Services for Emergencies

Sharjah’s emergency services are highly responsive and multilingual, catering to the diverse population of the emirate. Here’s what you can expect:

  • Languages Supported: Emergency operators typically speak Arabic and English. However, given the multicultural nature of the UAE, operators may also have access to translators for other languages like Hindi, Urdu, and Tagalog.

  • Mobile Network Access: You can dial emergency numbers even if you do not have credit on your mobile phone or if your SIM card is not active. Emergency calls are prioritized by all telecom providers (Etisalat and du).

  • SMS Emergency Service for People of Determination: The UAE has a dedicated SMS service for individuals with hearing or speech impairments. You can register for this service with the police department to send emergency alerts via text messages.

3. Procedures to Follow During Emergencies

In the event of an emergency, follow these steps to ensure a swift and effective response:

  1. Stay Calm: Take a deep breath and remain composed to communicate clearly.

  2. Dial the Appropriate Emergency Number: Use the numbers listed above based on the nature of the emergency.

  3. Provide Accurate Information:

    • State your name and contact number.
    • Describe the emergency clearly and concisely.
    • Provide your exact location, including landmarks or nearby streets.

  4. Follow Instructions: The operator may provide instructions on what to do while waiting for help to arrive. Follow these carefully.

  5. Stay on the Line: Do not hang up until the operator confirms they have all the necessary information.

4. Costs Associated with Emergency Services

  • Emergency Calls: Free of charge.
  • Ambulance Services: Ambulance services are free for emergencies. However, if you are transported to a private hospital, you may incur charges for medical treatment depending on your insurance coverage.
  • Fire and Rescue Services: Free of charge for emergency situations.
  • Police Assistance: Free for emergencies. Non-emergency services (e.g., obtaining police reports) may involve a fee.

5. Local Considerations and Cultural Nuances

Understanding the cultural and legal context of Sharjah is crucial for effective communication during emergencies:

  • Respect for Authority: The UAE has a strong respect for law enforcement and emergency personnel. Always cooperate fully and respectfully with authorities.

  • Modesty and Privacy: Sharjah is known for its conservative culture. If you are reporting an incident involving others, be mindful of cultural sensitivities, especially regarding gender interactions and privacy.

  • Language Barriers: While English is widely spoken, it is helpful to learn a few basic Arabic phrases for emergencies, such as:

    • "Help!" – "Musa'ada!"
    • "I need a doctor." – "Ahtaj ila tabib."
    • "There is a fire." – "Hunaak harik."

  • Traffic Accidents: If you are involved in a traffic accident, it is mandatory to report it to the police, even for minor incidents. Do not leave the scene until the police arrive and provide a report.

  • Legal Implications: The UAE has strict laws regarding false reporting of emergencies. Ensure that your report is accurate and truthful to avoid legal consequences.

6. Additional Resources

  • Sharjah Police App: Download the Sharjah Police app (available on iOS and Android) for quick access to emergency services, reporting incidents, and tracking updates.
  • UAE Emergency Alert System: The UAE government uses a national alert system to send SMS notifications during large-scale emergencies (e.g., natural disasters). Ensure your mobile number is registered with your telecom provider to receive these alerts.
  • Embassy Assistance: If you are a foreign national, your embassy can provide additional support during emergencies. Keep your embassy’s contact details handy.

7. Tips for Staying Prepared

  • Save all emergency numbers in your phone and write them down in an accessible place.
  • Familiarize yourself with your neighborhood, including the nearest hospital, police station, and fire station.
  • Carry identification (e.g., Emirates ID or passport) at all times, as it may be required during emergencies.
  • If you have specific medical conditions, carry a card or document detailing your condition and emergency contacts.

By understanding and utilizing Sharjah’s emergency communication system, you can ensure your safety and the safety of those around you. Always remain vigilant and prepared, and do not hesitate to reach out to the appropriate authorities when needed.