Liverpool

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Emergency Contacts

Essential contacts and numbers for emergencies and urgent assistance in Liverpool.

Sections

1. General Emergency Number: 999

  • Purpose: The number 999 is the universal emergency number in the UK, including Liverpool, for contacting the police, fire brigade, ambulance, coastguard, and other emergency services.
  • How to Use:
    1. Dial 999 from any phone (landline, mobile, or payphone).
    2. An operator will ask, "Which service do you require?" Respond with "Police," "Fire," "Ambulance," or "Coastguard" as needed.
    3. Provide your location and a brief description of the emergency.
  • Cost: Free of charge.
  • Local Tip: If you are unsure which service to request, explain the situation briefly, and the operator will guide you.

2. Non-Emergency Police Number: 101

  • Purpose: For non-urgent police matters, such as reporting a crime that has already occurred (e.g., theft, property damage) or seeking advice.
  • How to Use:
    1. Dial 101 from any phone.
    2. Follow the prompts to connect to Merseyside Police, which serves Liverpool.
  • Cost: A flat fee of 15p per call, regardless of call duration.
  • Local Tip: Use this number for non-urgent issues to avoid overloading the 999 system.

3. NHS (National Health Service) Medical Help: 111

  • Purpose: For non-emergency medical advice or assistance, such as when you need guidance on symptoms, medication, or finding a local doctor (GP).
  • How to Use:
    1. Dial 111 from any phone.
    2. Answer a series of questions about your symptoms to receive advice or be directed to the appropriate service.
  • Cost: Free of charge.
  • Local Tip: If you are unsure whether your condition is an emergency, call 111 first. They can escalate your case to 999 if necessary.

4. Fire and Rescue Services

  • Emergency Contact: Dial 999 and request "Fire" for immediate assistance with fires, rescues, or hazardous situations.
  • Local Authority: Merseyside Fire and Rescue Service covers Liverpool.
  • Cost: Free for emergency response.
  • Local Tip: If you notice a fire hazard (e.g., blocked fire exits), you can report it to the local fire service via their non-emergency contact at 0151 296 4000.

5. Ambulance Services

  • Emergency Contact: Dial 999 and request "Ambulance" for life-threatening medical emergencies, such as heart attacks, strokes, or severe injuries.
  • Local Authority: North West Ambulance Service (NWAS) operates in Liverpool.
  • Cost: Emergency ambulance services are free for UK residents and visitors. However, follow-up treatments may incur costs for non-UK residents without travel insurance.
  • Local Tip: Always carry your ID and any relevant medical information (e.g., allergies, medications) to assist paramedics.

6. Coastguard

  • Emergency Contact: Dial 999 and request "Coastguard" for emergencies at sea or along the coastline.
  • Local Authority: HM Coastguard covers Liverpool and the surrounding areas.
  • Cost: Free for emergency response.
  • Local Tip: Liverpool is near the River Mersey and the Irish Sea, so be cautious around water. For non-emergency maritime issues, contact the Liverpool Coastguard Coordination Centre at 0151 931 3341.

7. Gas and Electricity Emergencies

  • Gas Leaks: If you smell gas or suspect a gas leak, call the National Gas Emergency Service immediately at 0800 111 999.
  • Power Cuts: For electricity outages, contact SP Energy Networks at 105.
  • Cost: Free of charge.
  • Local Tip: Do not use electrical switches or open flames if you suspect a gas leak. Evacuate the area and call from a safe location.

8. Water Supply Emergencies

  • Contact: United Utilities handles water supply issues in Liverpool. For emergencies like burst pipes or water contamination, call 0345 672 3723.
  • Cost: Free for reporting emergencies.
  • Local Tip: Keep a supply of bottled water in case of disruptions.

9. Mental Health Crisis Support

  • NHS Mental Health Helpline: Call 0800 145 6570 for urgent mental health support in Liverpool.
  • Samaritans: For confidential emotional support, call 116 123 (available 24/7).
  • Cost: Free of charge.
  • Local Tip: Liverpool has a strong network of mental health charities and support groups. Donโ€™t hesitate to reach out for help.

10. Local Council Emergency Services

  • Contact: Liverpool City Council provides assistance for emergencies like homelessness, social care crises, or environmental hazards. Call 0151 233 3000 during office hours or 0151 233 3066 for out-of-hours emergencies.
  • Cost: Free for reporting emergencies.
  • Local Tip: Familiarize yourself with council services if you plan to live in Liverpool long-term.

11. Roadside Assistance

  • Breakdowns: If your vehicle breaks down, contact your roadside assistance provider (e.g., AA, RAC, or Green Flag). If you donโ€™t have coverage, you can still call these services, but fees will apply.
  • Emergency Contact: If your vehicle poses a danger to others (e.g., blocking traffic), call 999 and request "Police."
  • Local Tip: Always carry your roadside assistance membership details if you have coverage.

12. Reporting Hate Crimes

  • Contact: Merseyside Police takes hate crimes seriously. You can report incidents by calling 101 or visiting a local police station. In emergencies, dial 999.
  • Local Tip: Liverpool is a diverse and welcoming city, but if you experience or witness discrimination, report it promptly.

13. Emergency Translation Services

  • Contact: If you do not speak English, emergency operators can access translation services to assist you. Simply state your language when calling 999 or 101.
  • Cost: Free of charge.
  • Local Tip: Learn a few key phrases in English (e.g., "Help," "Fire," "Police") to assist in emergencies.

14. Emergency Preparedness Tips for Liverpool

  • Save Key Numbers: Program emergency numbers (999, 101, 111) into your phone for quick access.
  • Know Your Location: Be aware of your surroundings, including street names and landmarks, to help emergency responders locate you quickly.
  • Stay Calm: In emergencies, speak clearly and provide as much information as possible.
  • Travel Insurance: If you are a visitor, ensure you have travel insurance to cover medical costs beyond emergency care.

By familiarizing yourself with these emergency contacts and procedures, youโ€™ll be well-prepared to handle any situation that arises during your time in Liverpool. Stay safe!