London

⚡

Utilities

Understanding how to set up and manage bills like electricity, water, gas, and internet in London.

Sections

1. Electricity and Gas

Electricity and gas are essential utilities in London, and they are often provided by the same supplier. The UK has a deregulated energy market, meaning you can choose your supplier based on your needs and preferences.

Key Suppliers

  • British Gas
  • EDF Energy
  • E.ON Next
  • Octopus Energy
  • Bulb (now part of Octopus Energy)
  • Scottish Power
  • SSE (part of OVO Energy)

Typical Costs

  • Electricity: £50–£80 per month for a one-bedroom flat (depending on usage and tariff).
  • Gas: £30–£50 per month for a one-bedroom flat (depending on usage and tariff).
  • Combined electricity and gas bills for a small household typically range from £80–£130 per month.
  • Costs can vary depending on the size of your home, energy efficiency, and the time of year (higher in winter).

How to Set Up Electricity and Gas

  1. Check Existing Supplier: When you move into a property, the previous tenant’s supplier will usually still be active. Contact them to set up an account or switch to a new supplier.
  2. Compare Tariffs: Use comparison websites like Uswitch or MoneySuperMarket to find the best deal.
  3. Provide Meter Readings: Take meter readings when you move in to ensure accurate billing.
  4. Choose a Tariff: Most suppliers offer fixed-rate or variable-rate tariffs. Fixed-rate tariffs provide price stability, while variable-rate tariffs fluctuate with market prices.
  5. Set Up Direct Debit: This is the most common and convenient payment method. Many suppliers offer discounts for paying via direct debit.

Payment Methods

  • Direct Debit (monthly or quarterly)
  • Online payment via supplier’s website or app
  • Prepayment meters (common in rental properties, but often more expensive)

Local Tips

  • Smart Meters: Many suppliers offer free smart meters, which help you monitor your energy usage in real time.
  • Energy Efficiency: Use energy-efficient appliances and LED bulbs to reduce costs.
  • Winter Heating: Heating costs can be high in winter. Consider setting a timer for your heating to avoid overuse.

2. Water

Water services in London are provided by Thames Water, the sole supplier for the region.

Typical Costs

  • Water bills are usually £25–£40 per month for a one-bedroom flat.
  • Bills are either metered (based on usage) or unmetered (a fixed rate based on property size and location).

How to Set Up Water Services

  1. Contact Thames Water: When you move in, contact Thames Water to set up an account. You can do this online or by phone.
  2. Metered vs. Unmetered: If your property has a water meter, you’ll be billed based on usage. If not, you’ll pay a fixed rate.
  3. Provide Move-In Date: Inform Thames Water of your move-in date to ensure accurate billing.

Payment Methods

  • Direct Debit (monthly or quarterly)
  • Online payment via the Thames Water website or app
  • PayPoint (cash payments at local shops)

Local Tips

  • Water Meters: If your property doesn’t have a water meter, you can request one for free. This can save money if you use less water than the average household.
  • Conservation: Londoners are encouraged to conserve water due to occasional shortages. Simple steps like fixing leaks and using water-efficient appliances can help.

3. Internet and Broadband

London has a wide range of internet providers offering various speeds and packages. Broadband is essential for most households, and many providers bundle internet with TV and phone services.

Key Providers

  • BT
  • Virgin Media
  • Sky
  • TalkTalk
  • Plusnet
  • Hyperoptic (for ultrafast fibre in select areas)

Typical Costs

  • Standard broadband: £20–£30 per month (average speeds of 30–50 Mbps).
  • Fibre broadband: £30–£50 per month (average speeds of 100–500 Mbps).
  • Ultrafast fibre: £50–£70 per month (speeds up to 1 Gbps).

How to Set Up Internet

  1. Check Availability: Use websites like Broadband Choices to check which providers are available in your area.
  2. Choose a Package: Decide on the speed and data allowance you need. Fibre broadband is recommended for faster speeds.
  3. Sign a Contract: Most providers require a 12- or 18-month contract. Some offer rolling monthly contracts at a higher cost.
  4. Installation: Some providers may need to install a router or fibre connection. This can take 1–2 weeks.

Payment Methods

  • Direct Debit (most common)
  • Online payment via provider’s website or app

Local Tips

  • Bundle Deals: Consider bundling internet with TV and phone services for discounts.
  • Mobile Hotspots: If you’re waiting for installation, use a mobile hotspot or a pay-as-you-go data SIM as a temporary solution.
  • Speed Tests: Use tools like Speedtest.net to ensure you’re getting the speeds you’re paying for.

4. Managing Utilities Effectively

General Tips

  • Budgeting: Set aside around £150–£200 per month for utilities (electricity, gas, water, and internet) for a one-bedroom flat.
  • Direct Debit Discounts: Most providers offer discounts for paying via direct debit.
  • Paperless Billing: Opt for paperless billing to save on admin fees and reduce waste.
  • Energy Efficiency: Use energy-saving appliances, insulate your home, and turn off unused devices to lower costs.
  • Monitor Usage: Regularly check your meter readings and bills to avoid overpaying.

Cultural Considerations

  • Prepayment Meters: Some rental properties, especially older ones, may have prepayment meters. These require you to top up credit in advance and can be more expensive. If possible, request a standard meter.
  • Winter Heating: London winters can be cold, so heating is a significant expense. Many homes use gas central heating, but electric heaters are common in older properties.
  • Shared Housing: If you’re in shared accommodation, agree on how to split utility bills with housemates. Services like Splitwise or Monzo can help manage shared expenses.

5. Additional Resources

  • Citizens Advice: Offers free advice on managing utility bills and switching suppliers (www.citizensadvice.org.uk).
  • Ofgem: The UK’s energy regulator provides information on your rights and how to resolve disputes with suppliers (www.ofgem.gov.uk).
  • Thames Water: For water services in London (www.thameswater.co.uk).

By following this guide, you’ll be well-prepared to set up and manage your utilities in London. If you have any specific questions or need further assistance, feel free to ask!