Chicago

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Utilities

Basic information on water, electricity, and waste management services in Chicago.

Sections

1. Electricity

Service Provider

  • ComEd (Commonwealth Edison): The primary electricity provider in Chicago and most of northern Illinois.

Average Costs

  • Average monthly electricity bill: $90–$120 for a typical apartment (500–1,000 sq. ft.), depending on usage and season.
  • Summer months (due to air conditioning) may result in higher bills.

Set-Up Procedures

  1. Visit the ComEd website (www.comed.com) or call their customer service at 1-800-334-7661.
  2. Provide your address, move-in date, and personal identification (e.g., Social Security Number or passport for non-citizens).
  3. A credit check may be required. If you lack credit history, a deposit may be necessary.
  4. Service activation typically takes 1–2 business days.

Billing Cycle

  • Monthly billing cycle.
  • Bills can be received via mail or electronically.

Payment Methods

  • Online via the ComEd website or mobile app.
  • Automatic payments (ACH).
  • By phone or mail.
  • In-person at authorized payment locations.

Local Tips

  • Enroll in ComEd’s Budget Billing program to spread costs evenly throughout the year.
  • Consider energy-saving measures, as Chicago winters and summers can lead to high heating and cooling costs.

2. Water

Service Provider

  • City of Chicago Department of Water Management: Manages water supply and sewer services.

Average Costs

  • Water bills are based on either a metered system or a non-metered system:
    • Metered: $30–$50/month for an average household.
    • Non-metered: Flat rate based on property size and usage, typically higher than metered rates.

Set-Up Procedures

  1. Water service is typically included in rental agreements for apartments. Confirm with your landlord.
  2. For homeowners, contact the Department of Water Management at 312-744-4420 to set up or transfer service.

Billing Cycle

  • Billed every two months for metered accounts.
  • Non-metered accounts are billed twice a year.

Payment Methods

  • Online via the City of Chicago’s payment portal.
  • By mail or in-person at payment centers.
  • Automatic payments.

Local Tips

  • If you’re a homeowner, consider installing a water meter to potentially lower costs.
  • Report leaks or water issues to 311, the city’s non-emergency service line.

3. Gas

Service Provider

  • Peoples Gas: The primary natural gas provider in Chicago.

Average Costs

  • Average monthly gas bill: $50–$100, depending on the season.
  • Winter months can see significantly higher bills due to heating.

Set-Up Procedures

  1. Visit the Peoples Gas website (www.peoplesgasdelivery.com) or call 1-866-556-6001.
  2. Provide your address, move-in date, and identification.
  3. A credit check may be required, and a deposit may be necessary for new customers without credit history.
  4. Service activation typically takes 1–2 business days.

Billing Cycle

  • Monthly billing cycle.

Payment Methods

  • Online via the Peoples Gas website or mobile app.
  • Automatic payments.
  • By phone, mail, or in-person at payment locations.

Local Tips

  • Enroll in the Budget Plan to spread heating costs evenly throughout the year.
  • Ensure your apartment or home has proper insulation to reduce heating costs during Chicago’s cold winters.

4. Internet

Service Providers

  • Xfinity (Comcast): The most widely available provider.
  • AT&T: Offers fiber and DSL services in some areas.
  • RCN (Astound Broadband): Available in select neighborhoods.
  • Google Fiber Webpass: Available in some high-rise buildings.

Average Costs

  • Basic plans: $40–$60/month (50–200 Mbps).
  • High-speed plans: $70–$120/month (500 Mbps–1 Gbps).

Set-Up Procedures

  1. Check availability in your area by visiting the provider’s website.
  2. Choose a plan and schedule installation (usually within 1–5 business days).
  3. Some providers offer self-installation kits, while others require a technician visit.

Billing Cycle

  • Monthly billing cycle.

Payment Methods

  • Online via the provider’s website or app.
  • Automatic payments.
  • By phone or mail.

Local Tips

  • Compare providers and plans to find the best deal for your needs.
  • Look for promotional offers for new customers, such as discounted rates or free installation.

5. Waste Management

Service Provider

  • City of Chicago Department of Streets and Sanitation: Handles garbage collection and recycling for residential buildings with four or fewer units.
  • Private waste management companies handle larger buildings and commercial properties.

Average Costs

  • For smaller residential buildings, waste management is included in property taxes or rent.
  • For larger buildings, costs vary depending on the private service provider.

Set-Up Procedures

  • Tenants typically do not need to set up waste management services, as this is handled by landlords or property managers.
  • Homeowners can contact the Department of Streets and Sanitation at 311 for service inquiries.

Billing Cycle

  • Included in property taxes for smaller residential buildings.
  • Private services bill monthly or quarterly.

Payment Methods

  • Not applicable for city-managed services.
  • Private services accept online payments, checks, or automatic payments.

Local Tips

  • Chicago has a Blue Cart Recycling Program for residential recycling. Ensure you separate recyclables (paper, cardboard, glass, plastics) from regular trash.
  • Use the 311 app to report missed garbage or recycling pickups.

General Tips for Managing Utilities in Chicago

  1. Bundle Services: Many internet providers offer bundles with TV and phone services, which can save money.
  2. Energy Efficiency: Invest in energy-efficient appliances and LED bulbs to reduce electricity and gas costs.
  3. Seasonal Budgeting: Plan for higher utility bills during winter (heating) and summer (air conditioning).
  4. Payment Assistance Programs: If you’re struggling to pay bills, explore assistance programs like LIHEAP (Low Income Home Energy Assistance Program) for gas and electricity.
  5. Track Usage: Most providers offer online tools to monitor your usage and adjust habits to save money.

By understanding these utility systems and following the tips provided, you’ll be well-prepared to manage your utilities efficiently while living in Chicago.