Can Tho

1. Electricity

Service Provider:

• The primary electricity provider in Can Tho is the Vietnam Electricity (EVN).

Costs:

• The average cost of electricity is approximately 1,800 to 2,500 VND per kWh (as of 2023). The price may vary based on consumption levels and government regulations.

Payment Procedures:

• Bills are typically issued monthly. You can pay your electricity bill at local EVN offices, banks, or through online payment platforms.
• Some convenience stores also accept bill payments.

Local Considerations:

• Ensure that your electrical appliances are compatible with the local voltage (220V) and frequency (50Hz).
• Power outages can occur, especially during the rainy season. It’s advisable to have a backup power source, such as a generator or UPS.

2. Water Supply

Service Provider:

• The Can Tho Water Supply Company (Công ty TNHH MTV Cấp nước Cần Thơ) is responsible for water supply in the city.

Costs:

• The average cost for water is around 6,000 to 10,000 VND per cubic meter, depending on the consumption level.

Payment Procedures:

• Water bills are usually issued monthly. Payments can be made at the company’s offices, banks, or through online payment systems.

Local Considerations:

• Tap water is generally not safe for drinking. It is recommended to use bottled water or install a water filtration system for safe drinking water.
• Regularly check for leaks in your plumbing to avoid unnecessary charges.

3. Waste Management

Service Provider:

• Waste management services are provided by the Can Tho Urban Environment Company (Công ty TNHH MTV Môi trường Đô thị Cần Thơ).

Costs:

• Waste collection fees are typically included in your water bill or charged separately, averaging around 20,000 to 50,000 VND per month, depending on the type of waste and service level.

Payment Procedures:

• Fees can be paid along with your water bill or directly to the waste management company.

Local Considerations:

• Waste is collected regularly, usually once a day. Ensure that you separate recyclables from general waste.
• There are designated bins for different types of waste, and it’s important to follow local regulations regarding waste disposal.

4. Internet Services

Service Providers:

• Major internet service providers in Can Tho include VNPT, FPT Telecom, and Viettel.

Costs:

• Monthly internet packages range from 200,000 to 600,000 VND, depending on the speed and data limits (typically from 15 Mbps to 100 Mbps).

Payment Procedures:

• Bills are usually issued monthly and can be paid at service provider offices, banks, or online.

Local Considerations:

• Check for package deals that may include cable TV services.
• Installation fees may apply, so inquire about any promotional offers that waive these fees.

5. Mobile Services

Service Providers:

• Major mobile network providers include Viettel, Mobifone, and Vinaphone.

Costs:

• Prepaid plans start from around 50,000 VND per month, while postpaid plans can range from 100,000 to 500,000 VND depending on data and call allowances.

Payment Procedures:

• Top-up can be done at convenience stores, kiosks, or through mobile banking apps.

Local Considerations:

• SIM cards are widely available, and you will need to provide identification (passport or ID card) to register.

6. Local Tips for Managing Utilities

• Language Barrier: While many service providers have English-speaking staff, it’s helpful to learn basic Vietnamese phrases related to utilities.
• Documentation: Keep all utility bills and contracts organized, as you may need them for future reference or disputes.
• Customer Service: For any issues, contact customer service directly. Most providers have hotlines, and visiting local offices can often resolve issues more quickly.
• Community Resources: Join local expat groups on social media for tips and shared experiences regarding utilities and services.

Conclusion

Navigating utilities in Can Tho is relatively straightforward, but being aware of the local providers, costs, and procedures will help you manage your services effectively. Always stay informed about any changes in rates or policies, and don’t hesitate to reach out to service providers for assistance.